Job Customer Service Representative

Job Description

Do you possesses these important qualities— an unwavering commitment to customer service , an unstoppable drive to exceed expectations, and a relentless pursuit of excellence in your current role and preparation for future opportunities and advancement? Then Summit Electric Supply has a great opportunity for you to launch your career in an atmosphere that supports growth and development in a dynamic and reliable industry!

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages.

As a Customer Service Representative, you will be expected to:

• INSIDE SALES
• Thoroughly understand all product capabilities, features and benefits as well as Summit’s market conditions, product warranties and services.
• Assist customers over the phone, internet, email or in person with orders, quotations and product questions.
• Negotiate profitable pricing with both customers and suppliers.
• Proactively follow up on customer orders, challenges and needs.
• Resolve customer concerns and issues as efficiently and effectively as possible.
• Assist counter and warehouse associates as needed.

Summit will help you achieve your goals by:

Providing all of the tools and incentives necessary to take control of your career including:

• Rigorous on the job and online training programs that prepare you for a career in our industry
• Result-driven and customer-oriented team and work environment
• Opportunity for advancement
• Monthly profit-sharing
• Comprehensive benefits including medical, dental, vision, paid vacation, and more!